Shipping & Returns

Shipping

Imagine Now Play Adventures are shipped to the shipping address provided by the parent or guardian at checkout.

Please review shipping information carefully.

Customers are responsible for keeping their shipping address current before an order is processed.

Damaged or missing items

If an Imagine Now Play box arrives damaged or an included item is missing, contact us at support@imaginenowplay.com within 14 days of delivery and include the order information and, when helpful, a photograph of the issue.

We'll work with you to make it right.

Returns

Because Imagine Now Play boxes contain Adventure-specific materials and content, opened or used boxes may not be eligible for return except where required by law or where an item is defective.

Unopened returns may be accepted according to the return instructions provided by customer support.

Subscription cancellation

Canceling a subscription prevents future renewals.

Cancellation is separate from requesting a refund or return for an order that has already been processed.

Your legal rights

Nothing in this policy limits rights or remedies that cannot legally be waived.